Jira Service Management

{"xsrfToken":"e4c7b96c26aaed1f934b0f9797c2dd9057fe803a_lout","branding":{"id":"2","key":"jsm","name":"Jejakin Service Management","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5ab818","headerLinkHoverBGColor":"#5ab818","headerBadgeColor":"#5ab818"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ed202ea-fb3e-4103-89ac-a5a2243551e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTg1YWQ4ZC0zZGQ1LTRjYmQtOGI1NC0zM2JlZDQxYWY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllZDIwMmVhLWZiM2UtNDEwMy04OWFjLWE1YTIyNDM1NTFlMyI6WyJyZWFkIl19LCJleHAiOjE3MzAyNTU4MTcsIm5iZiI6MTczMDI1NTIxN30.10HFsKto7Ul9arweKONi8CXt10DukvCpi3ka1I40X1o&client=5a85ad8d-3dd5-4cbd-8b54-33bed41af9dc&mode=fit","logoId":"9ed202ea-fb3e-4103-89ac-a5a2243551e3","isLogoAvailable":true,"helpCenterTitle":"Jejakin Help Center","sharedPortalName":"Jejakin","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Jejakin Help Center","sharedPortalName":"Jejakin","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#288e40","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"jsm","projectId":10013,"serviceDeskId":2,"name":"Jejakin Service Management","description":"Welcome! You can submit a ticket related to Jejakin Products and Services using the options provided below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"19","name":"Data Subject Request","descriptionHtml":"Please fill in the information below. The website administrator or data protection officer will be notified of your request within 3 x 24 hours, and will need an appropriate amount of time to respond.","callToAction":"Data Subject Request","introHtml":"","icon":10516,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"18","name":"Submit a support ticket","descriptionHtml":"","callToAction":"Submit a support ticket","introHtml":"Get assistance from our team.","icon":10541,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"14","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"Have a question for our Product & Services? Submit it here.","icon":10549,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"Use this request type to escalate customer issues to developers.","icon":10524,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"16","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"15","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"Found or experiencing a problem related to technical issue with our system? Submit your report here.","icon":10541,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"13","name":"Security Issue","descriptionHtml":"","callToAction":"Security Issue","introHtml":"Submit a request or report a problem related to security issue.","icon":10545,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[19,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4773f0a8-1bf5-3cc6-afe9-a72480255c2f","appLinkName":"System Confluence","appLinkUrl":"https://jejakin.atlassian.net/wiki","spaceKey":"JSM","spaceName":"Jejakin Service Management","spaceUrl":"https://jejakin.atlassian.net/wiki/spaces/JSM","isServer":false},"labels":[],"projectKey":"JCS","serviceDeskId":2,"kbLinkDomainURLs":["https://jejakin.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTg1YWQ4ZC0zZGQ1LTRjYmQtOGI1NC0zM2JlZDQxYWY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzAyNTY0MTcsIm5iZiI6MTczMDI1NTIxN30.P9VLBRFmtRsnSI5zxW9M8AWvfcXEcizc5KzRh7ab-Vo","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"5a85ad8d-3dd5-4cbd-8b54-33bed41af9dc","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10013,"form":{"name":"Data Subject Request","descriptionHtml":"Please fill in the information below. The website administrator or data protection officer will be notified of your request within 3 x 24 hours, and will need an appropriate amount of time to respond.","callToAction":"Data Subject Request","intro":"","instructions":"Please fill in the information below. The website administrator or data protection officer will be notified of your request within 3 x 24 hours, and will need an appropriate amount of time to respond.","icon":10516,"iconUrl":"https://jejakin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Personal Data Request"]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10183"],"values":[{"value":"10172","label":"CarbonAtlas","selected":false,"children":[]},{"value":"10116","label":"CarbonIQ","selected":false,"children":[]},{"value":"10118","label":"CarbonSpace","selected":false,"children":[]},{"value":"10168","label":"Inquiry","selected":false,"children":[]},{"value":"10120","label":"Others","selected":false,"children":[]},{"value":"10183","label":"Personal Data Request","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2024-10-30T09:26:58+0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4773f0a8-1bf5-3cc6-afe9-a72480255c2f","appLinkName":"System Confluence","appLinkUrl":"https://jejakin.atlassian.net/wiki","spaceKey":"JSM","spaceName":"Jejakin Service Management","spaceUrl":"https://jejakin.atlassian.net/wiki/spaces/JSM","isServer":false},"labels":[],"projectKey":"JCS","serviceDeskId":2,"kbLinkDomainURLs":["https://jejakin.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTg1YWQ4ZC0zZGQ1LTRjYmQtOGI1NC0zM2JlZDQxYWY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzAyNTY0MTgsIm5iZiI6MTczMDI1NTIxOH0.EZQe9c6F5o9i5F4AxUe-Jq865e5X4m6VWo1dUH9lgyI","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"5a85ad8d-3dd5-4cbd-8b54-33bed41af9dc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-09-23T07:25:03.605060838Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Data Subject Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"0a67029b-6ca1-4ee4-8f71-369750450906"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"7935a5e6-0fea-4c77-813f-7886365f915d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"da992073-79af-4c55-8485-5b031edb4448"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"b7b8c1cc-5419-4e9c-ac05-3bd8b5262b87"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Your Name","description":"","validation":{"rq":true},"choices":[],"questionKey":"fullname"},"3":{"type":"cd","label":"Request Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Update my personal information","other":false},{"id":"2","label":"Opt in the sale of my personal information","other":false},{"id":"3","label":"Download a copy of my personal information","other":false},{"id":"4","label":"Delete my personal information","other":false}],"questionKey":""},"4":{"type":"cm","label":"Confirmation","description":"","validation":{"rq":true,"mns":3,"mxs":3},"choices":[{"id":"1","label":"Under penalty of perjury, I declare all the above information to be true and accurate.","other":false},{"id":"2","label":"I understand that the deletion or restriction of my personal data is irreversible and may result in the termination of service with Jejakin.","other":false},{"id":"3","label":"I understand that i will be required to validate my request by email and I may be contacted in order to complete the request.","other":false}],"questionKey":""}}},"uuid":"0a67029b-6ca1-4ee4-8f71-369750450906"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-09-23T07:25:03.605060838Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Data Subject Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"0a67029b-6ca1-4ee4-8f71-369750450906"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"7935a5e6-0fea-4c77-813f-7886365f915d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"da992073-79af-4c55-8485-5b031edb4448"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"b7b8c1cc-5419-4e9c-ac05-3bd8b5262b87"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Your Name","description":"","validation":{"rq":true},"choices":[],"questionKey":"fullname"},"3":{"type":"cd","label":"Request Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Update my personal information","other":false},{"id":"2","label":"Opt in the sale of my personal information","other":false},{"id":"3","label":"Download a copy of my personal information","other":false},{"id":"4","label":"Delete my personal information","other":false}],"questionKey":""},"4":{"type":"cm","label":"Confirmation","description":"","validation":{"rq":true,"mns":3,"mxs":3},"choices":[{"id":"1","label":"Under penalty of perjury, I declare all the above information to be true and accurate.","other":false},{"id":"2","label":"I understand that the deletion or restriction of my personal data is irreversible and may result in the termination of service with Jejakin.","other":false},{"id":"3","label":"I understand that i will be required to validate my request by email and I may be contacted in order to complete the request.","other":false}],"questionKey":""}}},"uuid":"0a67029b-6ca1-4ee4-8f71-369750450906"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}